Rights & Responsibilities

At Ahalia Foundation Eye Hospital, we value you, your eye sight and your family. To maintain this everlasting relationship, you and your family have the following rights and responsibilities.

The right to receive proper medical care is assured to all. You have the right to receive the best care medically indicated for your problem, regardless of race, sex, religion, nationality, source of payment for your care, etc and respecting your personal values and beliefs.

The right to seek the following information :

1. 1. Name of the doctor and other hospital staff responsible for your care
   2. The probable diagnosis
   3. Planned course of treatment
   4. Prognosis of the disease
   5. Other concerns about your health
      1. The Right to be treated respectfully, taking into account the difference 1n cultural and educational background while g1v1ng care.
      2. The Right to seek a second opinion from doctors in Ahalia Foundation Eye Hospital or outside without compromising your treatment in the hospital.
      3. The Right to leave the hospital even if your doctor advises against it. However, if you decide to leave, the hospital will not be responsible for any harm caused to you.
      4. Right to privacy and medical confidentiality. Your privacy is assured at all stages of your treatment. All medical and other information will be confidential and will not be disclosed to a third party unless specifically authorized.
      5. Right to informed consent: All the medical treatment shall be administered after you or designated members of your family.
      6. Right to access medical information. You are entitled to receive information concerning your treatment, including a treatment summary. You can also view your medical records under supervision.
      7. The right to be cared for under medical emergency. In case you are in a medical emergency, you will be eligible to receive medical treatment unconditionally.
      8. Right to be informed about cost of treatment. You have the right to understand and receive information on the payment of hospital bills on a day-to-day basis in accordance with the policies of the hospital.
      9. Right to complain: You have the right to complain to the hospital authorities against your health plan, doctor(s), or any other healthcare personnel as well as the facilities provided by the hospital.
      10. Right to receive an interpreter on request.
      11. The right to Donate organs: you have right to receive the information to support your choice and give your informed consent to donate organs and other tissues.
      12. The rights of minors or patients who are unable to exercise their rights due to their medical condition will be granted to their family/ legal guardian.
      13. Receive care that is respectful and considerate of the patients dignity and self- worth

Your rights are balanced by your responsibilities as a patient, which can help your caregivers work more efficiently. Please do the following and help yourself, as well as the hospital staff:

• Be on time for appointments and inform the hospital if you cannot keep the appointment.
• Be honest with your healthcare providers and inform your physician about your present illness, previous hospitalization details, and any other matter relating to your health which would help the physician treat you better. We request you to participate in decision making and ask questions in case of doubts.
• The hospital staff have demanding work, often under stressful circumstances. You can help them by treating them considerately. Violence or racial, sexual or verbal abuse is completely unacceptable.
• Please follow all advice given by your caregivers. If you are worried or have any doubt about an advice, discuss it with your caregiver.
• Please take all the medicines prescribed to you by your doctor and complete the course of treatment.
• Give your consent for treatment in writing.
• Avoid bringing valuable personal belongings to the hospital.
• Use emergency services in a real emergency situation only. Do not forget that there are seriously ill people who need to use these services.
• Respect the rights of other patients and staff of the hospital.
• Please observe “No Smoking” and other rules of the hospital.
• It is your responsibility to be prompt with payment of your hospital bills, and to provide information essential for processing your bills, wherever necessary.
• Improvement of services will only be successful if we know what you think about them. Help the staff by filling the “Feedback Forms”.

For more details please contact : Secretariat of medical administration: 04923-225000 / Extension: 1234

You may also contact our accreditation partner at : www.jointcommissioninternationaI.org/contact-us/

Report a quaIity and safety issue : Phone No. 1-770-238-0454